Refund and Returns Policy

Regularly-priced products: We accept returns on products that are in perfect condition in the 7 days following receipt of your order.

a) All orders purchased online must be exchanged or refunded via customer service.
b) Refunds will be issued to the original method of payment.
c) We will not accept returns or exchanges on our products after the 7-day grace period has elapsed.

If you wish to exchange your GRAYZONE product, please contact our customer service team and our team will be able to help you out.

Please allow for 7 business days to process your request upon receiving your parcel.

We will contact you via email to confirm the receipt of your returned package and proceed with the refund.

If the cost of shipment was paid with the initial order then this amount is non-refundable. The refund will be issued to the same method of payment used at the time of purchase. We cannot issue a refund to a different card or alternate method of payment.

Please note that we can process only one return/refund per order. If you request to return more items GRAYZONE will only cover the cost of the first pair. Any additional return requested will be at your cost.

GRAYZONE reserves the right to refuse free shipping and/or returns to customers who abuse the free returns and refunds policy.